Barry Devine

barrydevine@gmail.com
3 Knockaire, Knocklyon, Dublin 16
Phone 00353879607273   

EDUCATION___________________________________________________
2006 - 2007	:  Post-grad in Legal Studies, DIT Aungier St. Dublin, Ireland
Subjects included those necessary for the Blackhall Place entry (Contract, Constitution,    Criminal, Equity, EU, Property, Tort)
1999 – 2004	: BSc Degree in Business Information Systems Development from DIT, Aungier St, Dublin, Ireland
Subjects included Software Engineering, Testing, Management, SQL, Networking, Advanced Database Management Systems, Statistics, Mathematics, Web-Design, Distributed Information Systems and a host of Business subjects.
TEACHING EXPERIENCE________________________________________
Aug 08 – April 09 - NALA Ireland - The National Adult Literacy Agency, Dublin Ireland
NALA is voluntary organisation setup to help underprivliged adults of all ages reading, writing and numeracy skills - on a one to one basis.
Training consisted of an eight week teaching skills course.
Duties included:
Lesson Planing
	- It was important to have lessons planned in advance of each class
	-Structure of classes were well defined and designed to accomodate each students needs.

Develpoment tracking and assessment
	- Lesson plans were based on the strengths and weeknesses of each student.
	-Quarterly assessments were carried out to measure development.

Summers from 1993 - 1998 - Poppys playschool - Dublin, Ireland

My mother ran a home-run playschool (kindergarten) for 10 years. I assisted each summer in its latter years.
The main goal of the kindergarten was preparation for primary education - learning to interact with other children and early learning techniques.

WORK EXPERIENCE____________________________________________

8th Dec 08 – 20th Feb 09 – Technical Support – Sage Ireland (Citywest) – Software solutions for businesses (payroll / accounting)

Role: To provide software support for payroll products in a highly customer orientated environment. This is primarily a telephone-based role.

Duties include:

Telephone
	- Answer phone calls/email/faxes and provide excellent customer service in a timely and efficient manner
Software Support
	- Provide software support to Sage customers with the aid of helpdesk tools
	- Ensure department accuracy standards are met.
Customer Satisfaction 
	- Provide an excellent service to customers.
	- Ensure standards are maintained with respect to greeting, problem identification, 	proposed solution and conclusion.
	- Ensure accurate call comments are recorded and all appropriate information is provided for every call.

May 07 – 26th September 08 – Database Administrator - Cornmarket Group (Christchurch) – Insurance / Investment Group

Role: Day-to-day maintenance of Cornmarket’s databases, AS400 & FHC.

I worked as part of a two-man team.  When I originally began at Cornmarket I worked as the database assistant. He left due to illness and I took over temporarily while the company found a replacement for the interim 10 months. When a replacement was found I decided it was time to move on.

Duties included:
Database development – moulding the databases to best suit the company’s needs
Data Entry
Market Analysis – creating mailing lists and campaigns using database info.
Leads management – updating and maintaining the lead system.
Writing / Updating the department Procedure Manual
Database maintenance - general maintenance such as editing/updating information and system software as required.
Staff management – assistant data entry clerks.
Staff training – assistant data entry clerks.
Running reports – various types relating to sales / employees / leads etc...
Running Queries – SQL based system (manipulation of database info to assist different departments.

Jan 05 - May 05 – Telemarketer – Imagine Telecom (aka Access or Gaelic Telecom)
A telecommunications company:
Worked B2B arranging appointments with affiliated companies for my ‘team buddy’
I worked in Customer Services – solely looking after the transfer of all customers resulting from a take-over of another telecoms company.
Reception – Covered reception when the full-time receptionist was out (lunches / days off)

July 04 – Dec 04 – Telemarketer – Cornmarket Group
Assisting the management of a client database, the FHC3.
Customer Services
Arranging appointments for consultants / Organising consultant diaries 

University / Travelling
	
Mar 06 - May 06 – Cocktail Bartender – Captain Cook Cruises - Australia
I worked as a cocktail bartender on the ‘Reef Endeavour’, a medium size cruise ship run by Captain Cook Cruises. It sailed the Great Barrier Reef. I worked from 9:30 to 10:30 everyday for 8 weeks. I was the person the passengers seen most of!  

June 00 – Sept 00 – Night Porter – Conrad Hotel
I Worked as Night Porter in the Conrad (Hilton) Hotel Dublin. 
Duties included:
Greeting guests, and answering questions on the area. 
reception
room service
chef
bartending
 
Achievements / Hobbies______________________________________

I love to travel, gaining new experiences from around the world - having spent summers in: Rhode Island U.S.A, Toronto Canada, Germany and a year in Australia.
I am currently studying psychology part-time in DBS, Aungier Street.
Teaching with NALA, an adult literacy association.
I volunteer with Teach Mhuire on Gardiner street doing soup runs (helping homeless) on Tuesday nights.
I’m interested in many sports, keeping fit an important past-time.
I have a keen interest in computers/business – with special attention to web development and design

References: 

Maria Riordan
NALA
Liberties College
Dublin 8.
Tel: 0035314540759

Lydia Coakley
Customer Services Manager
SAGE Ireland
Ph: 003531420800
Email: lydia.coakley@sage.ie	

Dermot Styles 
Head of Marketing 
Cormarket Group Insurance Brokers
Ph: 0035314084139
Email: 	dermot.styles@cornmarket.ie

Clodagh Ruddy - Assistant Marketing Manager	
Cormarket Group Insurance Brokers
Ph: 014084057
Email: clodagh.ruddy@cormarket.ie		
		
Written / Verbal References are available upon request.
All other references are also available upon request.