PERSONAL INFORMATION	

Name:	
Chung, Joyce Miae	
School Address:	Rue de l’Ondine 20, CH-1630, Bulle Switzerland	
Telephone:	School: +41 26 919 7878	Mobile: +41 76 613 1300	
E-mails:	Joycemiae.chung@glion.ch, joyce.m.chung@gmail.com	
Skype address	joyce.m.chung	
Nationalities	Korean-American	
Date of Birth:	June 28th, 1989	
Permanent Address:	Cerrada Portal de las Flores no.43, Lomas de las Palmas, Huixquilucan, Mexico	

EDUCATION	January  2010 – June 2013
§	Glion Institute of Higher Education, Bulle, Switzerland
-	Bachelor of Arts in Hospitality Management / Administration with Real Estate Finance and
Revenue Management (Honours)

June 2007- June 2009
§	California State University of Long Beach, Long Beach, United States
-	General Studies: Mathematics, Arts and Humanities, Social Sciences

WORK /TRAINING EXPERIENCES

LANGUAGES COMPUTER SKILLS
OTHER APTITUDES & INTERESTS

January 2012 – May 2012
§	Jumeirah Emirates Towers, Dubai
Human Resources internee
- Administrational work (prepare reports and presentations)
- Coordinate, organize and execute events, delegate tasks
- Work on projects to achieve quarter targets, work as a team player
- Supervise on other trainee
- Directly involved in the recruitment and selection process of new hires
- Design and create motivating notice boards

July 2010 – December 2010
§	Sheraton Maria Isabel Hotel and Towers, Mexico City
2 months in Reservations Department
- Reservations (sell rooms through the use of Opera system)
- Guest Services (transfer calls, attend and solve to guests needs and complaints)
- Compile competitors forecast information and present in reports
3 months in Sales Department
- Administrational work (use of excel and Opera to block rooms and allocate groups, produce PRO FORMA)
- Sales (sell rooms to groups, find new clients)
- Research data on political sector to attract new type of segment to the Hotel

June 2008 – June 2009
§	Yuchun Korean Restaurant, Los Angeles, United States
Assistant Manager
- Manage Kitchen and Service Team
- Cashier (control of transactions)
- Administrational work (end of day reports, order supplies, control of inventory)

February 2007 – August 2007
§	Panda Express Chinese Fast Food, Fullerton, United States
Service Associate
- Server (customer service, deal with complaints, clean the restaurant)
- Cashier (control of transactions)

English (Fluent), Spanish (Fluent), Korean (Good), French (Basic) Windows XP – Office XP (Word, Excel, PowerPoint, Outlook)
Multicultural, Campus life leader, Fire officer, Key Club organization treasurer, Driver’s licence, US Citizenship, Love to travel, Optimistic

References available upon request.