Kathryn Davies
Flat 4, 3 Warren Drive, Wallasey, Wirral, CH45 0JN
Mobile Phone:  07977990902
E-mail Address: kathrynjess@hotmail.com

Personal Profile:

Enthusiastic and dedicated individual experienced in educating young learners with a range of abilities. Keen to support and aid child development while taking great satisfaction in achieving high standards. Highly adaptable and possesses the ability to motivate and inspire others while maintaining a sensitive and caring approach. Communicates well with all ages and takes pride in delivering an excellent level of service.

Key Skills:

•	Experience in preparing lesson plans and delivering sessions
•	Ability to lead groups and provide one to one support
•	Able to gain the trust of and maintain strong relationships with learners

Education and Qualifications:

April 2008			Teaching English as a Foreign Language (TEFL)
				ITC certificate 

2004 – 2007			University of Leeds
				BA (HONS) in Human Geography:  2:1
•	Mentored first year students during 2005.
			
1997 – 2004:			Wallasey School
A-Levels - Geography, English Literature, Film Studies and General Studies
AS- Levels – History
GCSEs - 10 Subjects A*-C
•	Deputy Head Girl 2003/2004
•	Paired Reading assistant during 2002/2003
•	Netball and Rounder’s Team Captain

Employment History:

Jasaeng English Academy 		November 2008- November 2009
Changwon, South Korea
English Language Instructor
Teaching speaking, writing, reading and listening to Korean students aged 7-16.

Role:
•	Conducted classes using textbooks, reading books and self designed material to enhance learning and understanding using a variety of classroom techniques.
•	Adapted teaching resources to meet specific learning requirements of the students
•	Contributed to meetings regarding the development of the curriculum, teaching materials used and student development

Barclays Bank Plc				 September 2007- September 2008
Leeds City Centre
Customer Relations Advisor

Role:
Resolving customer complaints regarding their accounts (overdraft fees, interest, commission charges, tax)
•	Ascertained the case history in order to determine action to be taken
•	Responded fully to the customer’s concerns and issues and provided relevant information and guidance
•	Negotiated final settlements through telephone consultations or mail with customers
•	Resolved the complaint within the FSA Banking Code guidelines and adhered to timescales and authorization limits.
•	Team Liaison officer

Adecco Recruitment Agency		 December 2006-September 2007 
Leeds City Centre
Temporary Associate: various roles including
•	Receptionist
•	Retail assistant
•	Barclays Bank- data processor